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Submitting a complaint

Our complaints procedure considers whether a member has breached the Society's rules, but this will not investigate fitness to practise allegations.

The Health and Care Professions Council is responsible for the statutory regulation of practitioner psychologists. Therefore, the Society cannot consider allegations about the fitness to practise of its members.

For more information about the Health and Care Professions Council’s procedures for considering fitness to practise allegations, contact their Fitness to Practise Department on:

Tel: +44 (0)800 328 4218

Email: [email protected]

Before you submit a complaint you are advised to read our Member Conduct Rules carefully, and may also wish to consult our FAQs.

If you feel that the allegation you wish to present to the Society falls under one of more of the Member Conduct Rules, you can submit a formal complaint. 

In the first instance, if you wish to pursue a formal complaint, you are advised to do this through the appropriate third party.

Once the outcome of a third party investigation has been reached, this information should be submitted to the Society.

At this point we would determine whether those outcomes provide sufficient evidence that the Member Conduct Rules have been breached.

The Society will then take appropriate action.

If you believe you are in a postion to submit your complaint (which should be accompanied by the appropriate supporting evidence), send it to:

  • Member Rules and Standards Officer
    St Andrews House
    48 Princess Road East
    LE1 7DR

For more information about our complaints procedure; how to make one and what to do if someone has made a grievance against you, contact:

Although we can give advice and help about how to make a complaint and how the complaint-handling process works, we cannot tell you whether you should complain or whether your complaint will succeed.

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