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Exploring academic help-seeking: Comparing blended learning and distance learning dynamics

Hsin-Yi Shih explores academic help-seeking in blended and distance learning, emphasising the impact of instructional modes on relationships and motivation, and advocating for empowering student support.

22 May 2024

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In the ever-evolving landscape of education, the dynamics of academic help-seeking have taken centre stage, particularly within the realms of blended learning and distance learning. Having journeyed from my role as a passionate advocate for blended learning during my days as a PhD graduate teaching assistant (GTA), to my current position as an assistant lecturer navigating the intricacies of distance learning, I've witnessed first-hand the interplay between instructional modes and their impact on teacher-student relationships and teacher motivation. In this article, I embark on an exploration of academic help-seeking, shedding light on its nuances and drawing parallels between these pivotal modes of education. 

The emergence of blended learning's pedagogical symphony 

During my tenure as a psychology GTA, I delved into the world of blended learning—a fusion of traditional classroom methods and the boundless world of online resources. This pedagogical symphony resonated deeply with me, largely due to its profound influence on nurturing robust teacher-student interactive relationships. Now, this innovative approach seamlessly blended in-person interactions with virtual engagements, resulting in a dynamic tapestry of open dialogues, instant feedback loops, and a camaraderie transcending physical confines.

Blended learning possessed a remarkable ability to naturally facilitate academic help-seeking. By intertwining technology and traditional teaching, students were empowered to proactively seek guidance – both in physical classrooms and virtual spaces – often catalysing collaborative, peer-driven learning. This holistic environment nurtured not only independent learning but also a sense of collaboration.

As a tutor, the genuine engagement radiating from students motivated me to embark on this blended learning journey. Witnessing their fervour for both online and offline activities and their genuine thirst for knowledge propelled me to create an enriching learning ecosystem.

Navigating the digital environment of distance learning

Whereas in my current role as an assistant lecturer within the domain of distance learning, the tides have shifted once again. While distance learning extends access to education through technology, the challenge lies in bridging the virtual gap that hinders deep teacher-student relationships. The absence of physical proximity, while affording flexibility, introduces complexities to academic interactions.

 Academic help-seeking has transformed in the digital era for sure. Students, often learning asynchronously, lean on digital communication channels – emails, discussion boards, and virtual office hours – for support. Although these mechanisms offer efficiency, they lack the immediacy of in-person interactions. Yet, students display an eagerness to seek help (but might not get the help in time or know where to ask for help), though through different platforms /avenues. 

Teacher motivation amid shifting landscapes 

Transitioning from blended to distance learning has reshaped not only the student experience but also my motivations as a psychology tutor. In the blended learning environment, the energy emanating from dynamic classroom discussions and the tangible impact on students' learning journeys invigorated my teaching. However, distance learning necessitated a paradigm shift, compelling me to reimagine strategies to transcend the digital divide.

This shift in perspective, surprisingly, amplified my intrinsic motivation. The challenge of fostering engagement in virtual spaces spurred me to explore innovative pedagogical tools and techniques. This transformation prompted introspection, leading to an evolution of my teaching methodologies. Amid these changes, my commitment to nurturing a stimulating environment that fuels student curiosity and fuels their knowledge pursuit remains unwavering. 

In the pursuit of knowledge: Bridging the divide

The comparison between blended learning and distance learning has illuminated the intricate realm of academic help-seeking and the dynamics of teacher-student relationships. Blended learning excels in immediate interactions and personalised attention, while distance learning highlights adaptability within the digital landscape. Despite differences, effective teaching's core remains anchored in inspiring students to actively seek knowledge and cultivating an environment fostering their growth. 

From my unique vantage point as a psychology tutor, this journey through evolving pedagogical landscapes has reinforced the profound impact of instructional approaches on the quest for knowledge. Educators stand at the precipice of a transformative era, shaping learning's future while nurturing curiosity flames within students. 

Strategies for student empowerment 

Creating an effective learning environment is crucial for me, whether I'm teaching in a blended or distance format. I aim to foster openness among my students and create a supportive community. In blended learning, it is important to make sure to utilise face-to-face interactions to enhance the learning experience. When it comes to distance learning, understanding the importance of establishing clear communication channels to keep everyone connected.

I believe in empowering the students by equipping them with self-regulation skills such as goal-setting and time management that are tailored to their specific learning environments. Through my experience, I also recognise the vital role of technology integration in my teaching approach in this digital era. In blended learning, incorporate online platforms to facilitate collaboration and provide access to resources. When it comes to distance learning, find discussion boards and virtual office hours extremely useful tools to maintain engagement and support students' needs. It's crucial for us as tutors or educators to ensure the seamless integration of these technological tools into our teaching methods. 

Understanding and addressing diverse learning preference is always on my radar. During blended learning sessions, we need to make use of interactions to better comprehend individual needs. In the case of distance learning, gather insights through surveys to tailor our support according to the diverse profiles of our students. 

Committed to offering timely feedback and maintaining clear communication is also important related to student's motivation and progress. In both learning formats, responding promptly to keep the connection alive and show our students that their efforts truly matter is key to promote students' help-seeking willingness.

I find that organising virtual office hours provides valuable opportunities for interactions. Other than face to face, we should always utilise video conferencing tools to foster connections and provide a platform for students to reach out and clarify doubts – not just waiting them to see you in person! 

Encouraging peer collaboration is another cornerstone of teaching approach. In blended learning, we should take the initiative to facilitate group activities that encourage teamwork and shared understanding. Similarly, in distance learning, we could create online study groups to promote collaboration and deeper comprehension of the materials. 

A key part of my teaching philosophy based on my experience is the willingness to reflect on my methods and adapt based on feedback. I'm fully dedicated to constantly improving or adjusting the learning journeys of my students, and this commitment is at the core of everything that I believe. 

Conclusion

In essence, supporting students in academic help-seeking transcends the boundaries of instructional modes. It hinges on creating an environment where students feel empowered, valued, and motivated to seek assistance. By blending personalised approaches, technology integration, and a commitment to fostering a sense of community, educators can effectively nurture students' growth in both blended and distance learning environments.

 

Hsin-Yi Shih
Author biography

Hsin-Yi Shih, lecturer at Arden University, specialises in educational psychology. Her background in psychology offers insights into academic help-seeking and teacher motivation in diverse settings. 

Email: [email protected].  Twitter: @KIM_HY_SHIH

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