“AI is not the silver bullet for mental health services,” says BPS

Responding to comments from Mark Zuckerberg on the potential use of AI and chatbots to reduce loneliness and treat mental health issues, President of British Psychological Society Dr Roman Raczka said: 

"AI offers many benefits to society, but it should not replace the human support essential to mental health care. Instead, tools like chatbots should be used to complement existing services which help reduce loneliness and those who require mental health support.

"AI cannot replicate genuine human empathy, and there is a risk it creates an illusion of connection rather than meaningful interaction. Concerns also remain about data privacy and the dangers of becoming overly dependent on technology. That said, when used appropriately, AI can offer an anonymous, judgment-free space that's accessible 24/7. This could be a useful addition to existing in-person mental health services.

"With NHS waiting lists for mental health support at an all-time high, it could be tempting to see AI as the full solution and as a direct replacement. But AI is not a silver bullet. It must be integrated thoughtfully to support, not replace human-led care. Increased government investment in the mental health workforce remains essential to meet rising demand and ensure those struggling can access timely, in-person support."