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Important information on our new Customer Relationship Management system

11 October 2021

Our new Customer Relationship Management system will be launching on Monday 25 October.

This will allow you to manage your membership from one self-service portal on our website, and help us to provide you with a better customer service experience.

To make the change happen, we need to transfer data from our current database across to the new system.

To ensure that this process goes smoothly, from 4pm on Tuesday 12 October there will be some things that you’ll be unable to do within your account.

As you may have seen, we’ve been reaching out to members asking you to update your contact details ahead of the switchover. From 4pm on 12 October, you’ll be able to log in to your account and access the BPS website as normal, but you won’t be able to update details such as your email address, contact details and password.

We will also be unable to take any online subscription payments during this period, while we make sure that our finance infrastructure is integrated with the new system.

For our online communities, events platforms, BPS Learn and our online shop, you will be able to log in with your existing details and access their features as normal, but you won’t be able to update your details within them.

We’re sorry for the inconvenience of a restricted service over the coming days and the short notice about the freeze period. If you have any concerns about how this might affect your membership, or any urgent issues created by the limited functionality, please get in touch with our customer support team at [email protected] or by calling 0116 2549568.

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