Member Survey

You said:

"It's really hard for me to understand and navigate services/products online" [BPS Member, Sept 2024]

Around a third of our members¹ want a website that is easier to navigate. In response, we are working to improve the website.

We did:

• We recently ran a pop-up survey on our website to gather more views from website users.
• We are using these results and are talking to website users to develop an improvement plan.
• Updates from this work will be shared in your Member Update.
• If you're not receiving the Member Update and would like to, please be sure to check your marketing preferences.

You said:

"I would love … an organisation that influences change" [BPS Member, March 2024]

Members want to be part of an organisation that influences change at a local, national and international level.

We remain committed to our strategic vision of building a world where psychology transforms lives.

We did:

• Following on from our recent Award-Winning campaign to support the mental health of NHS and social care staff in 2024, we have already launched another campaign as part of our Psychology Matters programme to make sure all children and young people who need additional educational support can access vital help from an Educational Psychologist.
• Keep updated – see the latest news on BPS campaigns.

You said:

"More online and on-demand training… and development opportunities" [BPS Member, Jun 24]

70% of members want more e-Learning opportunities² and over a third want more variety in the training offered by the BPS¹. We are thrilled to see such a strong commitment to ongoing learning, and we're here to support your development goals. 

We did:

• Currently, we offer 72 CPD products on BPS Learn, which have been accessed over 13,000 times since its launch³. We are using the survey findings to plan what CPD courses we will offer in the future.
• Your training suggestions will shape our future offerings.

You said: 

"More relevant information and opportunities…" [BPS Member, July 2023]

We asked what you'd like to see more of in your monthly Member Update. You told us you wanted more content about our work in politics and BPS membership benefits⁴. 

We did:

• We've listened and have started to include these topics more in your member update - hopefully, you've noticed the changes.
• If you're not receiving the Member Update and would like to, please be sure to check your marketing preferences.

You said:

"I want to ensure… follow best practice and guidance, legislation and policy" [BPS Member, Oct 23]

Almost half of our members are part of the BPS because they want to make sure they are following best practice and guidance¹.

We did:

• We are striving to be at the forefront of the latest developments affecting psychological professionals. In 2024 alone, we published 7 new guidelines, which have already been accessed over 10,000 times⁵.
• From 'Supervision guidance for psychologists' to 'Expected standards for recruitment and employment of assistant psychologists', see our full guidance library.
• We are already getting to work on new guidance for 2025, which will feature 'Ethics guidelines for the use of AI in psychological research', 'Assessment, Formulation and Diagnosis guidance' and others. 

The Member Survey is a regular online survey designed to gather feedback on members' overall views of BPS and identify areas for improvement. Launched in April 2023, it ran on a monthly basis throughout 2023 until moving to quarterly basis in 2024. It is comprised of the following three elements: 

• New joiners: Sent to all new members 1 day after joining
• Current members: Sent out to all current members on a quarterly basis, with members randomly assigned to a specific quarter. Each wave includes a set of core questions, with the option to include a short set of bespoke questions which can change for every wave.
• Recent Leavers: Sent 67 days after leaving the BPS 

Survey responses may be compared with other member data, such as membership grade and age, to ensure the survey's representativeness and to better understand different member perspectives.

Any findings shared will be aggregated and no respondent will be identifiable.

You've received this survey because you are either a current member, a recent joiner, or someone who has recently left BPS membership. We value your feedback and want to understand how we can improve our services for members.

All current members will be invited to complete the survey at least once throughout the year, ensuring everyone has the opportunity to share their views on the BPS.

You'll be asked to complete a brief online survey, which will take just a few minutes of your time. 

Participation is entirely voluntary, and your responses will help us improve the membership experience.

If you don't open the initial survey invitation, you'll receive a reminder email one week later. 

If you still haven't responded, you may receive a final reminder a couple of weeks after that. 

After the final reminder, no further follow-ups will be sent.

Yes, we're committed to sharing the survey results and the actions we're taking based on your feedback.

You can view the latest insights and results under the "Results" tab on this page, along with the "You Said, We Did" section that outlines the steps we're taking in response to your input.

The answers you provide in the survey will be kept confidential, and no identifiable information will be shared outside of the BPS.

Information about how we use personal information can be found in our Privacy Policy.

We randomly select the sample of current members to invite to participate in each survey wave. So it's possible you weren't selected this time and will be selected for a future survey wave. 

Additionally, we can only invite members who have opted in to receive email communications by checking the "Please send me information by email" box in your MyBPS email preferences. If you haven't selected this option, you won't receive the survey invitation.

You can update your email and marketing preferences at any time to ensure you receive future survey invitations and other updates. Follow the link below to check your preferences are up to date:

Access MyBPS and update your preferences.

We've chosen an online survey format because it's a cost-effective way to reach a large number of our members.

While most of our members have email addresses, we understand that some may not or may prefer to complete the survey through other methods, such as by phone or on paper.

However, alternative methods like telephone or postal surveys can be time-consuming and costly, which is why we're not offering them at this time. We continually assess our processes and may consider these options in the future if needed.

Participation in the survey is entirely voluntary. You can choose not to respond, or opt out of receiving future survey invitations by updating your email preferences in MyBPS or unsubscribing from all BPS emails. 

Follow the link below to check your preferences are up to date:

Access MyBPS and update your preferences.

If you've already completed the survey and wish to withdraw your data, you can do so until the survey responses are aggregated for analysis and reporting. 

Survey data is collected and aggregated on specific dates throughout the year for analysis. 

For 2025 and 2026, these dates are planned to be: 

2025

• March/April survey wave: data aggregated Tuesday, 15 April 2025
• May/June survey wave: data aggregated Wednesday, 10 June 2025
• August/Sept survey wave: data aggregated Thursday, 25 September 2025
• November/December survey wave: data aggregated Friday, 10 January 2025

2026

• February/March survey wave: data aggregated Tuesday, 10 March 2026
• May/June survey wave: data aggregated Thursday, 4 June 2026

All requests for withdrawal can be made to [email protected].

This research is organised and funded by the BPS. No third parties are involved.

The information collected from you will be stored within the UK and will comply with the requirements of the UK GDPR (2021).

The BPS is the data controller and will not share your information with any other organisation. Data processing is based on the legitimate interests pursued by the data controller (BPS).

You have the right to request access to any personal data that was collected from you and the correction (rectification), removal (erasure) of such personal data.

Any such request can be made by emailing [email protected].

If you have any concerns around the handling of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

To raise a complaint with the ICO, you can visit the ICO website or call the ICO helpline on 0303 123 1113.