How do I submit a complaint?

Candidate concerns and minor complaints should, in the first instance, go to the Qualifications Team, who will endeavour to resolve them swiftly and informally.

If you wish to raise a complaint beyond this level please consult our complaints policy.

Contact us

If you have any queries, please contact the Qualifications Team

 

Frequently asked questions
  • How to make a complaint

    Training courses are offered independently, and queries should be raised directly with the course director in the first instance.

    Training courses leading to eligibility for the BPS qualifications in test use and entry on to the RQTU are offered by Chartered Psychologists who have undergone a process of verification.

    The aim of the verification process is to ensure that quality standards are maintained in the assessment of candidates.

    Verifiers do not address the candidate’s training. Instead they focus on the quality of assessment methods used to ensure that the end result is comparable from one Verified Assessor to another, irrespective of the training route the candidate has taken.

    Chartered Psychologists have to abide by the BPS’s Code of Ethics and Conduct.

    Submit a complaint to the BPS here

    Contact us

    If you have any queries please contact the Psychological Testing Centre.

     

  • Who can I complain to about a training course provider?

    Training courses are offered independently, and queries should be raised directly with the course director in the first instance.

    Training courses leading to eligibility for the BPS’s qualifications in test use and entry on to the RQTU are offered by Chartered Psychologists who have undergone a process of verification.

    The aim of the verification process is to ensure that quality standards are maintained in the assessment of candidates.

    Verifiers do not address the candidate’s training. Instead they focus on the quality of assessment methods used to ensure that the end result is comparable from one Verified Assessor to another, irrespective of the training route the candidate has taken.

    Chartered Psychologists have to abide by the BPS Code of Ethics and Conduct.

    Contact us

    If you wish to make a complaint on the grounds of professional misconduct please consult the BPS complaints procedure on our website.