Qualifications appeals and complaints

Appeals against a decision of the society's Qualifications Boards

An appeal can only be lodged on one of the following three grounds:

  1. That the Regulations governing the qualification were improperly applied in an individual case
  2. That due process in the examination or assessment of a candidate was not followed
  3. That further information that may have a bearing on the result of the examination or assessment has become available subsequent to a decision being made

Find out more about how to appeal a decision.

Making a complaint

Candidate concerns and minor complaints should in the first instance go to the Qualifications team, who will aim to resolve them efficiently and informally.

If you wish to raise a complaint beyond this level, please view our complaints policy.

Frequently asked questions
  • How do I appeal a result?

    Appeals against any decision of the Qualifications Board must be lodged with the Appeals Manager.

    This must be done within two calendar months of you receiving notification of the decision.

    Contact us

    If you have any queries please contact the Qualifications Team

     

  • How do I submit a complaint?

    Candidate concerns and minor complaints should, in the first instance, go to the Qualifications Team, who will endeavour to resolve them swiftly and informally.

    If you wish to raise a complaint beyond this level please consult our complaints policy.

    Contact us

    If you have any queries, please contact the Qualifications Team