Qualifications appeals and complaints
Appeals against a decision of the society’s Qualifications Boards
An appeal can only be lodged on one of the following three grounds:
That the Regulations governing the qualification were improperly applied in an individual case
That due process in the examination or assessment of a candidate was not followed
That further information that may have a bearing on the result of the examination or assessment has become available subsequent to a decision being made
Find out more about how to appeal a decision.
Making a complaint
Candidate concerns and minor complaints should in the first instance go to the Qualifications team, who will aim to resolve them efficiently and informally.
If you wish to raise a complaint beyond this level, please view our complaints policy.
How do I appeal a result?
Appeals against any decision of the Qualifications Board must be lodged with the Appeals Manager.
This must be done within two calendar months of you receiving notification of the decision.
If you have any queries please contact the Qualifications Team.
How do I submit a complaint?
Candidate concerns and minor complaints should, in the first instance, go to the Qualifications Team, who will endeavour to resolve them swiftly and informally.