The BPS Covid-19 group guidance encourages health care providers to:
Create systems of communication between (1) relatives/loved ones and clinical staff; and (2) between relatives/loved ones and the patient’
A number of health organisations have also introduced strategies and programmes to support patient-to-relative communication during this difficult time, including the Life Lines project, which allows families to see and speak to their loved ones via a tablet using an app on a secure online platform, and MY Loved Ones, which has introduced several measures in Mid Yorkshire hospitals, such as the addition of dedicated family liaison officers and the provision of ipads on wards to facilitate video calls.
In addition both The Queen Eliabeth University Hospitals Charity and children's charity Libby Mae's Angels have started campaigns to help keep patients connected with their relatives.
The Life Lines project allows families to see and speak to their loved ones via a tablet using an App on a secure online platform. It also provides families with the opportunity to meet the clinical team providing care, ask questions and to better understand the ICU environment where they are being treated. Here are other strategies health organisations have introduced to support patient-to-relative communication during this difficult time: