Customer Support Coordinator

Job Title: Customer Support Coordinator

Salary: Grade 4, £24,652 per annum

FTE: Full-time, 35 hours per week

Department: Membership, Professional Development & Standards

Team: Membership & Customer Services Team

Employment Type: Permanent

Location: Leicester (with hybrid working, minimum 40% of time in the office)

Closing Date for Applications: 11.59pm on 04 August 2022

The British Psychological Society is a registered charity, which acts as the representative body for psychology and psychologists in the UK, and is responsible for the promotion of excellence and ethical practice in the science, education, and application of the discipline.

As a society, we support and enhance the development and application of psychology for the greater public good, setting high standards for research, education, and knowledge, and disseminating our knowledge to increase public awareness.

The Customer Support Coordinator works as part of the Membership and Customer Services team, responsible for primarily managing general information queries, responding to career enquiries and supporting users of online services within agreed service levels.

They provide information on careers in psychology including advising on appropriate training routes whilst maintaining and developing printed career information and the careers section of the Society’s website, while also promoting conference and events to members and other society services relevant to the audience.

This role is based at the Society’s Leicester Office. We currently have a hybrid working policy which requires employees to work in the office for 40% of their time.

Key Accountabilities

  • Ensures all incoming calls and emails are either transferred or resolved within agreed service levels
  • Provides general information about the function and remit of the society to enquirers
  • Provides support to website users, resolving login problems and account issues
  • Provides assistance with website navigation
  • Processes orders and providing support to customers using the BPS shop
  • Assists in end user testing of new online services and provide feedback in relation to user experience as required
  • Supports the society’s Commercial Sales function by administering the sale of non-member subscriptions to society publications.
  • Assists in managing the BPS Corporate Stand at flagship society conferences (at venues around the country)
  • Assists in all aspects of the department to improve service standards, ensuring knowledge bases are up to date and accurate at all times
  • Attends career events and provide information on psychology careers
  • Assists in the development of any new support functions, as required

Read the full role description here.

Top reasons for working with us:

  • Challenging work environment with opportunity to deliver meaningful work
  • Positive work culture
  • Friendly and supportive environment

How to apply

For further information about the role, please contact Sally Munn, Membership & Customer Services Manager at [email protected].  

The closing date for applications is 11.59pm on Thursday 04 August 2022.

To apply, please send a CV and a covering letter outlining how your knowledge, skills and experience would be suitable for this post to [email protected] .

Due to the large number of applications we receive, it is not possible to update you on the progress of the application until after the closing date.  If you have not heard from us within three weeks of the closing date, please assume that your application has not been successful on this occasion.

The British Psychological Society is committed to a culture of equality, diversity and inclusion. We welcome applications from all sections of the community, irrespective of your background or circumstances.