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Conflict at Work

03 September 2018 9:50 am - 4:00 pm
This event is for Division of Occupational Psychology (DOP) members. Registration is required. Please see the Pricing tab for more information.
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An International Masterclass

This masterclass brings together an international panel of experts who will present the latest academic findings and practitioner insights into avoiding, managing and resolving conflict in and around the workplace.

Why should you be there?

  • Gain an international perspective of current thinking in conflict management
  • Discover better ways of working to avoid destructive conflict.
  • Learn new techniques and tools for managing conflict 
  • Network with other psychologists interested in conflict management

Please see the programme tab for further information.

BPS London Office,
30 Tabernacle Street,

Nearest tubes: Moorgate (Circle, Metropolitan, Hammersmith and City and Northern (City branch) lines) and Old St (Northern Line (City branch)).

09:00 Coffee and registration
09:50 Welcome 
Professor Ritsa Fotinatos-Ventouratos,
DOP International Working Group, Professor Organisational Psychology, The American College of Greece,Athens, Greece
10:00 When Elephants Fight, the grass gets trampled
Professor Martin Euwema
11:20 Coffee break
11:40 A practical approach to dealing with conflict in the workplace
Dr Lisa Graham
13:00 Lunch
14:00 From tiny acorns of discontent massive oak trees of conflict emerge: Understanding harm chains in organisations
Professor Ros Searle
15:00 Conflict in conflict zones 
Petra Miczaika
16:00 Close

When elephants fight, the grass gets trampled



Martin will explore together with you conflict in the top of organisations, and the often dramatic consequences for the organization. He will do so, based on recent literature. He will look both at family-owned business, and other business, as well as public and private organizations. At conflicts within groups, such as the executive board, or the family, and at conflicts between (sub) groups, such as executive and non-executive board, and the  role of the CEO in these conflicts.  Presenting different cases, he will reflect on possible interventions, both preventive, and in the heat of the moment.  He has promised to resist the temptation to reflect on the British royal family.


Martin C. Euwema is full professor for Organizational Psychology at the KU Leuven - University of Leuven, Belgium, chair of the research group O2L, and co-director of the Leuven Center for Collaborative Management. Martin is past-president of the International Association for Conflict Management (IACM). He is visiting professor at Tsinghua University (Beijing), Universities of Kopenhagen and Sevilla, and IESEG business school  (Paris). He has been working on conflict management and mediation for over 25 years, both in research, teaching and practice.  He is off-council with Deloitte, working on family businesses at the dynamic and conflictual interface of family, wealth and management. He is (co-)author of more than 125 international articles, and 15 books, mostly related to organizational conflicts, leadership and change.

A practical approach to dealing with conflict in the workplace

Lisa will look at the impact conflict has on businesses and employees and explore effective practical strategies for resolving conflict at work. 

Lisa Graham, BA, MCIPD, Accredited Mediator and Conflict Management Coach Mentor
Lisa is a confident, innovative, customer focused HR professional with commercial drive and strategic vision.   She is accomplished at working at strategic management team level, providing both direction and front line HR support to businesses.
Lisa has a strong track record operating as a HR generalist. She has a firm grasp of employment legislation and best practice principles. She has extensive skills and knowledge in relation to managing restructuring, TUPE, employee relations, compliance and conflict resolution. She is the Founding Director of PDP Kent, an HR consultancy offering the complete range of professional Human Resources solutions to businesses in London and the South East. She is a Chartered Member of the CIPD.
Energetic and proactive while maintaining great sensitivity, Lisa is accustomed to working with conflict at strategic management team level and in multi-cultural settings. An ADR Accredited Civil and Commercial Mediator, an OCN Accredited Mediator and an Accredited CINERGY Conflict Management Coach Mentor, Lisa has a particular interest in how cultural factors influence conflict in the workplace. 

Conflict in conflict zones

Petra’s workshop will target how to create and resolve conflict in war zones and emergency situations. A discovery journey about the complexity of denial, how diversity influences decision making and work behaviour and the resolution of tension in the mind and the body.   

After working in psychotherapy practice in Rome for a number of years, Petra became the first ever Staff Counsellor for the UN World Food Programme (WFP).

While working for an organisation working on the front-lines of emergencies, Petra built up a unit of Staff Counsellors to cover the psychosocial needs of UN/WFP staff worldwide. Moreover, Petra set up a global staff support network of 300 WFP staff who served as peer support volunteers, acting as the ‘first point of all’ for field staff, who would then refer to professional counsellors.  Petra and her team balanced staff-welfare and organisational development skills, delivering workshops to managers and staff in numerous countries. So in addition to mental health counselling, the WFP welfare team offered training sessions aimed at enhancing behavioural and teamwork across cultural lines.   Petra was the founder of the now fully developed United Nations staff counsellors’ network, which shares collective knowledge, evidence, experience and support for UN staff welfare worldwide.
Petra retired from WFP in 2011 and has since been working with individual clients and as a consultant for UNHCR (UN High Commissioner for Refugees), UNDP (UN Development Programme), IFAD (International Fund for Agricultural Development), and for UN WFP. As a consultant, Petra’s role is to prepare staff psychologically for remote or difficult duty station transfers. 

Petra trained as a pharmacist before becoming a counsellor and has specific training in CBT - Bioenergetics Analysis, and as a mediator.  Besides her extensive experience with psychological trauma, Petra is also trained in CISD Critical incident stress debriefing, EMDR, and Brainspotting. 

From tiny acorns of discontent massive oak trees of conflict emerge: Understanding harm chains in organisation

This talk draws on a recent CREST funded project into insider threat in organisations. She will outline the process by which discontent arises in organisation as a result of organisational change can spiral into insider threat activities.  She will showcase materials to support better change management in organisations.  


Rosalind H. Searle holds the chair in HRM and Organisational Psychology at the Adam Smith Business School in Glasgow. She is a chartered occupational Psychologist and a Fellow of the British Psychological Society (BPS). Her research focuses on organisational trust and HRM, change and counterproductive work behaviours.

She has held past academic positions at Coventry University where she co-founded the Centre for Trust Peace and Social relations, and at Aston University and the Open University. Her research appears in leading international journals (e.g. HRM, Journal of Organisational Behavior, International Journal of HRM, and Long Range Planning). She is co-editor for the Routledge Companion to Trust (2018) and serves on editorial boards of Journal of Management, Journal of Trust Research, and International Perspectives in Psychology:  Research, Practice, Consultation (IPP).



    Registration information

    This is a free event for members of the Division of Occupational Psychology (DOP) only.

    Clicking on the register button will take you to the BPS sign in page - please sign in using your usual BPS membership number and password. 

    Once you have signed in, click on this event to register and you should be able to complete the form and add to basket.


    If you have any queries regarding this event please contact Member Network Services, quoting 'DOP- Conflict at Work -Sep2018' at:

    Alternatively telephone during office hours on +44 (0) 116 252 9515 stating the name and date of the event.


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