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Karen Beamish

Membership Matters - November 2021

26 November 2021 | by Karen Beamish

Thank you to the thousands of members who have now registered for our new online portal, which launched around a month ago.

If you haven’t registered yet, please take a minute to do so. You will have received a unique link from us via email. Until you’re signed up for the new system, there are number of things you won’t be able to do including register for events and CPD, and your details might not be up-to-date.

This has been a busy time for us, as we’ve been managing both a backlog of applications and requests that came in while the systems were frozen for the changeover, and helping people to get registered for their portal account.

As with the launch of any big system change, there have been some technical gremlins for us to work through. This project is seeing us merge around 150 systems down into a much smaller number – this is a tricky task, but it will be well worth it.

Unfortunately, the team has had to deal with some unacceptable emails and calls during this period. Our customer support team is only able to log issues with the new system, rather than fix them straight away, and is dealing with a significant spike in requests. I know this can be frustrating, but please try and remain respectful to staff if something isn’t working.

One of the issues has been affecting people’s ability to book onto CPD courses via BPS Learn. Integrating these two systems together has been a challenge, but this should be sorted in the next few days.

Elsewhere in the team, we were delighted to receive the news that BPS Assesment and Awards Ltd has been successful in achieving Ofqual recognition, allowing us to join its register as the end-point assessment organisation for the psychology wellbeing practitioner apprenticeship standard.

This has been a significant piece of work that is crucial to the integrity of our work around apprenticeships, which we’re keen to keep growing. The Ofqual process is robust, and recognition shows that our programmes are solid and developed to deliver safe psychological practices under supervision by psychologists.

It’s now almost a month since the Division of Coaching Psychology was officially formed, and I’m delighted to say we’ve already had a significant number of registrations for the new route to chartership as a coaching psychologist. Congratulations again to everyone involved in securing this new status for coaching psychology.

We’re continuing to implement changes along with our new events partner, and are in the middle of a particularly busy period with 92 online events attended by 7,500 delegates taking place between October and December – in 2019, we were averaging just 40 each year!   

Digitisation and the new popularity of webinars has opened up new opportunities for us to host useful and engaging events for members, and we’re putting in new processes to make sure that each of these is done properly and has been through a thorough planning phase. 

Finally, I want to thank everyone involved in putting on the recent Senate event for member network representatives. We ran this as a hybrid event, the first we have done, with around 50 people joining us in Birmingham and other colleagues joining virtually.

We put in a number of Covid-safe procedures to make sure that everyone was safe, and it was great to see some of you in-person after such a long time. The meeting itself showed a real desire for networks to come together on common themes and work in an interdisciplinary way – there’s a long way to go on this still, but the Member Networks Review will continue to push us in the right direction and Senate showed a real appetite for genuine positive change.

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