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Website FAQs

When attempting to log in the following message appears- 'the membership number or email address is not recognised.'

Have you set up an online account? If not, you will need to do this by clicking on sign up and follow the online instructions.

I cannot remember my password to sign in?

Click on request new password and follow the online instructions. This will send you an email to reset your password.

I would like to set up an online account,  how do I do this?

Click on sign up and then 'create an account'.

Enter your details and an activation email will be sent to you.

The activation email can take up to 60 minutes to arrive.

Your email address must match the one we have registered for you.

I used to have an online account but it is now saying that “my membership number or email address is not recognised”

If you had an account prior to the launch of the redesigned website in May 2011 but did not sign in for 6 months, your account will have been deleted.

Use the 'create an account' section to set up a new account.

My account is locked, what do I do?

If your account is locked, contact the Help Desk:

Tel: +44 (0)116 252 9920

Email: [email protected]

How do I update my email address?

Use the 'my account' tab once you are signed in to change your email details.

Can I update my personal details?

Yes, once logged into the website, click on 'my account', and then 'member account' to edit your details.

If you would like to change your name, contact out Membership Team:

Tel: +44(0)116 252 9911

Email: [email protected]

How do I log into myCPD?

To access myCPD, you need to be signed in to the website. You can find the link to the myCPD system under quicklinks on the homepage.

Once I have logged into my account, how do I access the free BPS Journal collection?

Under quicklinks, click 'online resources' to obtain free online access as a member to the collection.

How can I download the BPS Chartered logo?

If you are a Chartered Psychologist, you can access the logo and download it via the Chartered Psychologist Logo webpage.

If you're not a Chartered Psychologist, you will not be able to access this webpage.