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The Society's Complaints Procedure

Information for Complainants

The British Psychological Society can only consider allegations about a member of the Society who has breached the Member Conduct Rules.

Under the new legislation the regulator of applied psychologists is the Health Professions Council (HPC). The HPC opened its register for applied psychologists on 1 July 2009, and from this date the HPC will be responsible for considering allegations about the fitness to practise of applied psychologists.

Members of the British Psychological Society are required to follow the Member Conduct Rules and there is a procedure for considering whether a member has breached the Society's rules, but this will not investigate fitness to practise allegations.

The Member Conduct Rules are intended to provide clarity and transparency in the underpinning standards of what it means to be a member of the British Psychological Society. The rules set out those circumstances in which the Society may reprimand, suspend or expel a member and are required in order to fulfil the Society's Royal Charter object.

Making a complaint

If you wish to make a complaint about one of our members, please download and complete the form below:

Complaint Form

Please return the completed form to Kajal Panchal, Member Rules and Standards Officer, The British Psychological Society, St Andrews House, 48 Princess Road East, Leicester, LE1 7DR.

If you would like information about the HPC’s procedures for considering fitness to practise allegations, please contact Zoe Maguire at the HPC (telephone +44 (0)20 7582 0866).

Further Information

If you would like more information about making a complaint or what to do if someone has made a complaint against you, or you have a complaint about the Society's complaint handling procedure, please contact Kajal Panchal using the contact details below and we will do our best to help you.

We can give advice and help about how to make a complaint and how the complaint-handling process works. However, we cannot tell you whether you should complain or whether your complaint will succeed.

Contact Details

Kajal Panchal
Member Rules and Standards Officer
St Andrews House
48 Princess Road East
Leicester
LE1 7DR
United Kingdom

E-mail: conduct@bps.org.uk
Tel: +44 (0)116 254 9919