- Psychology & the public
- What we do
- Member networks
- Careers, education & training
Why we are no longer so good at queueing
People in the UK may be becoming more impatient when queuing up, it has been suggested. Sue Eccles, Head of Education at the Media School at Bournemouth University, told the BBC that, despite the nation being known for its tolerance of waiting in line, the speeds enjoyed through new technology are making individuals less willing to stand around.
Her comments come in response to new mobile network research that found supermarket shoppers tend to run out of patience when in a queue for six-and-a-half minutes.
Ms Eccles explained that while modern-day gadgets enable people to do things at their own pace, having to wait around for long periods is the antithesis of this freedom.
She observed consumers browsing online are becoming used to being responded to instantly, adding: "That cuts across to other aspects of our lives. If we are going shopping, we expect to go straight to the till and pay fairly promptly."
"A great paradox has arisen in modern society. As we strive for more freedom, investing in the advancements of technology and invent smarter and faster ways of getting things done, we are simultaneously caging ourselves within increasing levels of low frustration tolerance and stress, even in the face of small delays in our daily lives.
"It is important to take a step back, observe and acknowledge how we react to what is happening around us. We need to stop rushing around on autopilot, tirelessly running towards the next goal and instead connect with what is more meaningful to us in the here and now. The principles of Mindfullness offer us a unique way of being to better manage our stress levels amidst our very own creation of an increasingly fast-paced modern world.”