Panorama undercover care story

Institutional care is not the right way to treat individuals who have learning difficulties.

This is the view of Dr Theresa Joyce, Chair of the British Psychological Society's Division of Clinical Psychology Faculty for Learning Disabilities, who stated that the recent abuse suffered by the patients at Winterbourne View was "appalling" and "completely unacceptable".

Dr Joyce added that the treatment could and should have been prevented "if attention had been paid to the factors that we know can improve and support high quality care and treatment to people with complex needs".

She also called for the psychological and emotional consequences of the abuse to have attention paid to it, as well as for the treatment to be included in any ongoing care plan of the affected individuals.

The abuse of people staying at Winterbourne View was uncovered recently in the Undercover Care: The Abuse Exposed programme broadcasted by the BBC last week.

Police arrested four people after patients were shown being held down during treatment at the facility.

But the Chair of the Care Quality Commission, Dame Jo Williams, insisted that she would not resign over the incident.