10 January 2018
Dr Emma Russell, a psychologist from Kingston Business School, has reviewed 42 academic and practitioner research papers and has bust three popular myths about email use.
Dr Russell will present her research today, Wednesday 10 January, at the British Psychological Society’s Division of Occupational Psychology annual conference in Stratford-upon-Avon.
This Acas-funded research was carried out in two phases. The first was a review of 42 academic and practitioner research papers about email use. In phase two interviews with 12 working adults were held to validate and illustrate themes that arose from phase one. The aim was to identify work email strategies that have positive and negative repercussions for productivity and wellbeing.
The recommendations also include the top 10 learning points for improving email strategy for individuals and for organisations. These were:
Dr Russell said: “This is the first piece of research to comprehensively and systematically review studies of how working adults use their work email. As such, we are now able to provide an evidence-based set of learning points for organisations and end-users that we hope will help people to improve their use of work email.”
You can follow the conference on Twitter at #dopconf.