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Leaders and managers should be taught how to 'love' their staff

09 January 2017

Some 80 per cent of managers think leaders should be taught how to be compassionate, considerate and genuinely care for their staff.

This is one of the key findings of research that was presented by Dr Fiona Beddoes-Jones, Managing Director of The Cognitive Fitness Consultancy, at the Division of Occupational Psychology's annual conference in Liverpool last week.

In a study of more than 300 managers, Beddoes-Jones found that the majority of respondents were dissatisfied with the level of warmth and care displayed at work and believed that their wellbeing would be improved if there was more 'love'.

A breakdown of the findings reveals a surprising dilemma between the sort of environment that people wanted to work in and the management style of the person managing them. A total of 70 per cent of respondents reported that they would prefer a 'collaborative and supportive' working environment, yet only 26 per cent said that they wanted a manager who was 'nurturing and kind' or 'unconditionally supportive'.

Dr Beddoes-Jones explained:

“People want clarity from a logical and pragmatic manager, but they also what to feel that a manager and the organisation genuinely care about them and that is often what is missing. In the drive for performance management the human touch gets overlooked and, as they say, people don’t care how much you know, until they know how much you care.”

The research was conducted with over 300 managers recruited via a number of business social media groups. Nearly 90 per cent of respondents worked within the UK and 44 per cent were male. Participants were aged between 51-65 (48 per cent), 36-50 (38 per cent) and 26-35 (7 per cent).


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