Society office staff vacancies
This page contains information about vacancies in the Society's administrative offices. For information about jobs specifically for psychologists, see our Psychologist Appointments website.
The British Psychological Society is the learned Society and professional body for psychologists in the UK. The Society aims to encourage the development of psychology, improve standards of training and practice, raise public awareness and increase the influence of psychological practice in society. With a membership of over 60,000 and over 90 staff in Leicester, new opportuntiies are continually being created within our teams.
To apply for any of the vacancies below, please send a CV and covering letter linking your skills to our specific needs and quoting the job reference you are applying for, and how you found out about the vacancy, to
The British Psychological Society
48 Princess Road East
LEICESTER LE1 7DR
Email: [email protected]
Customer Services Coordinator
The Customer Service Team is the first point of contact for members and the public. We manage the Society’s main switchboard; provide psychology careers information; general information about the Society and process sales of Society publications. As a Customer Services Coordinator, you will be a confident communicator with significant experience in providing excellent customer service.
We provide first line ICT Support which includes MS Exchange and Active Directory user management, as well as some database administration. Some understanding of the administration of ICT systems will be helpful; however, we will provide training. We also assist users of the Society’s various websites, including the BPS Shop. Previous experience of resolving sign in and purchasing issues will be beneficial.
The role is varied and whilst we don’t rely on scripts, we do have knowledge bases and will provide appropriate training. You will need to use your initiative to resolve some issues and understand when to escalate enquiries.
From time to time we represent the Society at events; however, the majority of our work involves helping enquirers over the telephone and by email.
You will need to demonstrate the following skills and experience:
- Experience of providing customer service over the telephone, in writing and face to face
- Experience of working in a team, ideally in a customer service/membership environment
- Ability to manage various types of enquiries and prioritise appropriately
- Education to A Level standard, or equivalent
- Knowledge of training routes in psychology
- Understanding of the Society’s structure and functions
- Experience of providing support to website users
The closing date for applications is noon on Monday 24 October 2016. Interviews will be held during the week beginning 31 October 2016.
The following information and documents give background to the Society, the types of role and the terms and conditions we offer to all posts:
- Summary Terms & Conditions
- Equal Opportunities monitoring form
- About the BPS
- Our Strategic Plan
- Office structure
- The Society Offices
- Travel and subsistence expense claim form
- Right to work checklist (link to information on the Home Office site)
The Society operates generous holiday, pension and sickness policies and flexible working arrangements. For all posts, exposure to the current Higher Education or charities sectors would be an advantage.