Society office staff vacancies
This page contains information about vacancies in the Society's administrative offices. For information about jobs specifically for psychologists, see our Jobs in Psychology website.
The British Psychological Society is the learned Society and professional body for psychologists in the UK. The Society aims to encourage the development of psychology, improve standards of training and practice, raise public awareness and increase the influence of psychological practice in society. With a membership of over 60,000 and over 90 staff in Leicester, new opportuntiies are continually being created within our teams.
Customer Services Coordinator (Helpdesk Team)
Full time, permanent
Salary: Grade 4, £21,907 p/a
The British Psychological Society is the professional body for psychologists in the UK with over 50,000 members. As a Customer Services Coordinator, you will be a confident communicator with significant experience in providing excellent customer service.
The Customer Service Team is the first point of contact for members and the public. We manage the Society’s main switchboard, providing general information and responding to enquiries about careers in psychology. We also assist users of the Society’s various websites and process sales of publications. Previous experience of resolving sign in and purchasing issues will be beneficial.
We provide first line ICT Support for members of staff, which includes MS Exchange and Active Directory user management, as well as some database administration. Some understanding of the administration of ICT systems will be helpful; however, training will be provided.
The role is varied and whilst we don’t rely on scripts, we do have knowledge bases and will provide appropriate support. You will need to use your initiative to resolve some issues and understand when to escalate enquiries.
From time to time we represent the Society at events; however, the majority of our work involves helping enquirers over the telephone and by email.
In addition to the above, you will need the following:
- Experience of providing customer service over the telephone, in writing and face to face
- Experience of working in a team, ideally in a customer service/membership environment
- Ability to manage various types of enquiries and prioritise appropriately
- Education to A Level standard, or equivalent
- Knowledge of training routes in psychology
- Understanding of the Society’s structure and functions
- Experience of providing support to website users
How to apply
Please submit your CV with cover letter to [email protected].
The closing date for applications is noon on Friday 20 October. Interviews will be held on Monday 30 October.
The following information and documents give background to the Society, the types of role and the terms and conditions we offer to all posts:
- Summary Terms & Conditions
- Equal Opportunities monitoring form
- About the BPS
- Our Strategic Plan
- Office structure
- The Society Offices
- Travel and subsistence expense claim form
- Right to work checklist (link to information on the Home Office site)
The Society operates generous holiday, pension and sickness policies and flexible working arrangements. For all posts, exposure to the current Higher Education or charities sectors would be an advantage.