Society office staff vacancies

This page contains information about vacancies in the Society's administrative offices. For information about jobs specifically for psychologists, see our Psychologist Appointments website.

The British Psychological Society is the learned Society and professional body for psychologists in the UK. The Society aims to encourage the development of psychology, improve standards of training and practice, raise public awareness and increase the influence of psychological practice in society. With a membership of over 50,000 and over 90 staff in Leicester, new opportuntiies are continually being created within our teams.

To apply for any of the vacancies below, please send a CV and covering letter linking your skills to our specific needs and quoting the job reference you are applying for, and how you found out about the vacancy, to

Personnel
The British Psychological Society
48 Princess Road East
LEICESTER LE1 7DR

Email: personnel@bps.org.uk 

 

Customer Services Assistant, Help Desk
Full time, permanent position, £21,222 per annum

The Society’s Help Desk Team is the first point of contact for members and the public. We provide psychology careers information; website support; general information about the Society and process sales of Society publications. As a Customer Services Assistant, you will be a confident communicator with significant experience in providing excellent customer service.

We also provide ICT support for Society employees. You will have significant knowledge and experience of using Microsoft Office along with the ability to gain a basic understanding of other systems used by the Society.

We don’t rely on scripts but we do have knowledge bases and will provide appropriate training and support. You will need to use your initiative to resolve some issues and understand when to escalate enquiries.

From time to time we represent the Society at events; however, the majority of our work involves helping enquirers over the telephone and by email.

In addition to the above, you will need the following:

Essential:

  • Experience of providing customer service over the telephone, in writing and face to face
  • Experience of working in a team, ideally in a customer service/membership environment 
  • Ability to manage various types of enquiries and prioritise appropriately
  • Experience of managing a high volume of phone calls
  • Education to A Level standard, or equivalent

Desirable

  • Knowledge of training routes in psychology 
  • Understanding of the Society’s structure and functions

The job description can be downloaded here.

The closing date for applications is noon on Wednesday 22 July 2015. Interviews will be held on Friday 31 July 2015.

 

Useful information

The following information and documents give background to the Society, the types of role and the terms and conditions we offer to all posts:

The Society operates generous holiday, pension and sickness policies and flexible working arrangements. For all posts, exposure to the current Higher Education or charities sectors would be an advantage.

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