Organisational culture & behaviour: Understanding organisational behaviour from the structural & relational perspectives

This skill-based workshop is based on the structural and relational framework to capture organisational culture and behaviour. Drawing on systems theory (Bowen) and ecosystematic (Hartman) framework, the course aims to demonstrate how to capture structural and relational issues in an organisation using a symbolic technique - ‘Genogram’. The course will discuss the theoretical underpinning of this framework, followed by hands-on practical activities to generate this framework for applications.

09:00 Registration
09:30 Workshop starts
16:45 - 17:00 Workshop ends


Genogram is a tool for gathering data about an organisation’s structural and process elements and relationships between employees within and beyond an organisational boundary, providing a map of the organisational system and relationships, and offering an educational framework for exploring organisational system concepts with employees as part of the assessment and intervention phases of the employment.

Ecomap is a flow diagram that helps to place an organisation in a wide social context. We will also include recent ideas on the use of complexity in an organizational context.

Key features

  • Structural representation of organisational culture and behaviour using a symbolic technique
  • The ecology of an organization and the social context in which it is placed.
  • Hands on practical experience of developing a useful framework to examine structural and relational issues in an organisation.
  • Feedback on practical work with useful tips for developing this framework both manually and electronically
  • Real-life case studies to aid participants understanding of this framework.
  • Drawing on speakers valuable experiences and insights offer an activity template

Psychological theory underpinning the workshop

Based on Bowen’s systems theory and Hartman’s ecosystematic framework, the present workshop aims to present structural and relational issues in organisational behaviour and culture. The symbolic framework to capture these key issues is expected to offer a prospective practical tool for mapping, exploring and understanding both the structural and process elements of an organisation. It is a guide to enter an organisation, and a companion for tracing organisational structure, communication patterns between employees and employers.

The underlying construct for the system theory is ‘relativity or interconnectedness’. Using this notion, the present course proposes a structural and symbolical relational framework between different organisations, and between employees within an organization. The main theoretical thrust rests on the flow of energy that maintains and is exchanged by the organisation in their living social 'ecosystem'.

The theme underpinning the framework/technique is generated from two related symbolical mapping programme/techniques, the appropriateness of these techniques have already been established in the USA, nevertheless, the application of these innovative techniques has not been evident widely, despite these techniques’ good psychometric properties, and a focused approach to address organisational issues across the world.

Learning outcomes and objectives

  • To appreciate the need for understanding structural and relational aspects of Organisational behaviour and culture
  • To capture structural and relational issues using an eco-mapping technique
  • To learn the practical application of this technique, with an appreciation of ethical issues
  • To gain subject knowledge and developing appropriate skills for the wide application of this framework across the world

Facilitator: Dr Manfusa Shams

Manfusa is a Chartered Psychologist engaged in occupational, health & business psychology teaching, research and consultancy for almost twenty years. She has published widely, she is at present co-editing a book on coaching practices for international businesses with Prof David Lane. Among other major publications, she has co-edited a book on Developments in Work and Organizational Psychology: Implications for International Business, and ‘The Psychologist’ (special issue), and ‘Asian Journal of Social Psychology’ (special issue).

Manfusa has been presenting training workshops and skills-based sessions for the special group in coaching psychology. She is keen to widen the facilitator’s experience to other division of the BPS.
She is Mentor for the UKRC, an experienced supervisor, peer-reviewer and group facilitator.

She is an Associate Fellow of the British Psychological Society and a consulting Editor for The Coaching Psychologist.

Co-facilitator: Professor David Lane

David is Research Director of the International Centre for the Study of Coaching at Middlesex University and contribute to leading edge research in coaching as well as supervising leading coaches undertaking Doctoral research with the Centre.

He is Chair of the British Psychological Society Register of Psychologists Specialising in Psychotherapy and Convenes the Psychotherapy Group of the European Federation of Psychologists Associations.

His work with the European Mentoring and Coaching Council has been concerned with Codes of Conduct and Standards and kite marking of coach training. Working with the Worldwide Association of Business Coaches he has researched and developed the standards for the Certified Master Business Coach award.

He is a member of the steering group for the Global Convention on Coaching. His contributions to counselling psychology led to the senior award of the BPS for 'Outstanding Scientific Contribution'.

Booking Information

Target audience

Those with an interest to learn and apply structural and relational issues in organizational culture and behaviour. The workshop will be useful to practitioners, researchers, academics, students, executives as well as business organisations.

Workshop fee

DOP members: £220 (+ VAT)
BPS members: £260 (+ VAT)
Non-BPS members: £345 (+ VAT)
Concessions: £100 (+ VAT)

Persons eligible for concessionary rate are student members of the Society, graduate members registered under Rule 15.ii, Rule 21 members, and members who are unemployed. For evidence of unemployment, we will require a copy of your job seekers allowance book.

How to book

Register online on the BPS Shop.

To pay by cheque or invoice, complete and return the registration form.


Society's London Office 

30 Tabernacle Street



Tue, 20/09/2011 -
09:00 to 17:00
BPS Learning Centre