Dialogue – How to create change in organisations through conversation (Stage 2 – Advanced)

This participative, leading-edge workshop is for psychologists, leaders and change agents who are seeking to create sustainable change in a constantly shifting and unpredictable environment.

Whether the challenge is one of enabling strategic innovation, building greater levels of trust or engaging others in more collaborative decision-making, this workshop equips participants with knowledge and skills to design the conditions for generative dialogue and transformative change.

This is an advanced level workshop that builds on the previous one-day dialogue workshops run in July 2009, May 2010 and 23 May 2011.

It is essential to have attended the prior workshop 'Dialogue - How to create change in organisations through conversation'. This second, more advanced workshop builds on and extends some of the material covered at the previous workshop together with some new models and tools.


Organisations are networks of conversations. Conversations are not only a tool for communicating change, they are the very medium through which change occurs. Changing the way people talk and listen to each other changes the way people act. Creating the conditions for constructive dialogue, through promoting a climate of inquiry, inclusion, spontaneity, possibility and freedom, increases levels of interconnectivity, strengthens shared identity and promotes better utilisation of resources. Together these outcomes lead to transformative change (Ferdig and Ludema, 2005).

The nature of our conversations is crucial to the kind of organisation we create. Healthy, productive, innovative organisations arise out of high quality, creative, engaging conversations. Whilst innovation per se cannot be designed, it can be designed for by putting in place the conditions for reflective dialogue. Creating a climate where people can question and challenge current operating norms and form new understandings is at the heart of dialogic practice and strategic innovation (Jacobs & Heracleous, 2005).

Registration from: 09:00

Start: 09:30


Learning outcomes and objectives

Participants will learn:

  • How to create the conditions for transformative change by using emergent processes and the four dialogic practices of voicing, listening, respecting and 'suspending'
  • How to navigate a conversation out of politeness, through breakdown and into generative dialogue using the four fields of conversation model
  • How to create catalytic conversations that free up energy for change by balancing the three languages of dialogue ('Power', 'Affect' and 'Meaning')


Sarah Rozenthuler is a Senior Associate with Dialogos, the leading global consultancy in dialogue facilitation and capacity building. Sarah has worked as a dialogic practitioner since 2003 with clients such as BP, the World Bank and the National School of Government. She equips individuals, teams and organisations to bring about change by engaging people in powerful conversations about what matters most.

A Chartered Psychologist, Sarah launched her career working for SHL and then spent several years working in the UK Civil Service, including the Cabinet Office. She has worked with some of the global thought leaders of dialogue including colleague Bill Isaacs (author of Dialogue and the Art of Thinking Together) and as faculty on Dialogos’s 10 month 'Leadership for Collective Intelligence' programme for senior executives. Sarah is an accredited workplace mediator and has led several in-demand workshops on dialogue for the BPS in 2009 and 2010.


Andreas Priestland is an organization learning consultant with over twenty years experience of international consulting, working in both the public and private sector. He is a Senior Associate with Dialogos and co-author of the Harvard Business Review article ‘Developing First - Level Leaders’.
Andreas’ experience of organisations comes from spending his career in market research, teaching, community affairs, and OD, in large and small companies, and in traditionally and non-traditionally organised work places.

His clients have included the Saudi Basic Industries Corporation, AirFrance/KLM, TNT, BP, PWC, Castle Cement, Oxfam, GSK, the BBC and others. He has spoken at, and run workshops for the Society for Organisational Learning’s Global Forum, various business schools, and has written articles on change and leadership development.

Andreas has degree in Environmental Science, a postgraduate certificate in Education, a diploma in market research, and NTL Institute certificate in OD.

Who should attend?

It is essential to have attended the prior workshop 'Dialogue - How to create change in organisations through conversation'. This second, more advanced workshop builds on and extends some of the material covered at the previous workshop together with some new models and tools.

Pre/post-course work

Participants will be asked to read a case-study of "Decision-making at the bank of England" and to reflect on where they are experiencing a challenge in their conversations at work.

Booking information

Workshop fee

DOP Member £185 + VAT
Society Member £222 + VAT
Non-Member £296 + VAT

Concessionary rates are available for this workshop.

Persons eligible for concessionary rate are student members of the Society, graduate members registered under Rule 15.ii, Rule 21 members, and members who are unemployed. For evidence of unemployment, we will require a copy of your job seekers allowance book.
Concessionary places are subject to availability.

Register online on the BPS Shop.

To pay by cheque or invoice, complete and return the registration form.


Society's London Office 

30 Tabernacle Street



Thu, 23/06/2011 (All day)
BPS Learning Centre